CUSTOMER REVIEWS

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Thank You -  All The Staff @ Burbank Auto Doctor

Customer Reviews

I HAVE A NEW DOCTOR. I am firing my Lexus Dealership Service Dept.

5.0 rating
May 3, 2019

I’m a new first time customer driving a late model (2004) Lexus which I purchased brand new from the Lexus dealership in 2003, I drive very little these days and have taken my car to the dealership only for all repairs since its purchase. I realize the dealership is a bit more expensive, But they made it very convenient, i.e., providing a rental at no cost, a car-wash, a coffee bar, and many other fluffy things to keep me coming back. They established a certain amount of trust within me … until now!
A friend recommended The Burbank Auto Doctor. I called, spoke to Mike and immediately drove there for a second opinion. They were knowledgeable, nice, funny, and frank. A kind ear and a quick look was all it took to see something was wrong with the Lexis dealership quote. My my Lexus up-selling service person basically crossed the line this time. His mechanic misdiagnosed a critical problem. My service person at Lexis is very busy and didn’t question the mechanic. Although he did add photos and a canned response as to why I needed the repair right away while also pointing out another expensive repair requiring immediate attention. The total cost was staggering and I didn’t understand why this was not noticed at my last oil change? I had a basic service oil change about 5,000 miles ago and nothing was mentioned at that time. This time two major issues were brought to my attention . . . they were presented with canned photos downloaded from the internet to depict my problems. The only problem was the pictures were not of my car. The diagnosis was incorrect and much more expensive than the actual problem.
Conclusion: I now have a new doctor. I will pick my car up today and since I haven’t had a chance to test drive I can’t give an actual review but I believe the Burbank Auto Doctors will hit a home run with me. They get points for honesty, saving me money, and also as a referral from my neighbor who uses them and has the same vehicle as me.
I’ll be following up this review with another after I pick up my car today. I’m expecting my happy meter to break a new record as well!!! Stay tuned. It’s always nice to find a new doctor who is honest, truthful, trustworthy, and less expensive,
A big thanks to Mike and Ben! And a shout out to Larry for the referral! So far the doctors get a 5 start review!

Linda Cohen

Stand behind their service work

5.0 rating
November 2, 2018

I have been a long time customer at Burbank Auto Doctor.
I know that Ben the owner will stand by his service for their work and customer satisfaction and commitment. Jeff J

Jeff Johnson

Great Service

5.0 rating
July 13, 2018

Second time here and my car was repaired on time and less than the estimate! Mike and Ben are great guys and so is the staff

Zeke

I'm so glad I found this shop

5.0 rating
June 28, 2018

Went in thinking I might have to throw down a few hundred bucks for some new brakes after I told them I noticed a burning smell. Turns out there was just a plastic bag stuck on my exhaust. They checked the brakes, told me they were still good 4 a while and even rotated my tires. I offered to pay for the rotation but they said don’t worry about it!
I’ve been here three times – twice when my check engine light appeared, and once when my carburetor was backed up, causing dampness to the floor of my passenger side.
For all three visits, I could not have been happier with the service. I am greeted and tended to right away, a diagnostic is performed, and an explanation as to the vehicle’s problem is given.
I’m so glad I found this shop, as having a mechanic you can trust is so important, especially here in L.A., where we practically live in our cars.

Heather R.

The Auto Doctor

4.0 rating
June 27, 2018

Great place fast service

Ben

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Paul Erlich

I’ve known Ben for over 20 years, and he has kept my whole family rolling with timely & economical diagnoses & repairs for me & my grown son & daughter from their first cars to the present. Not only the most caring auto doctor, but also the most diligent, thoughtful & competent auto detective, searching out the simplest most affordable solutions to automotive problems. My undying gratitude & unstinting recommendation forever.

Paul Erlich

Franz Grubb

I will just preface this review by saying I am an engine builder by profession. I have built hot rods, motorcycles, and have a lot of tools and experience with mechanics. That being said there is nothing that makes me want to work on my wife’s Ford Explorer. I read the reviews of Burbank Auto Doctor and decided to take it to them to fix the AC.

 

After dropping it off I got a call less than an hour later saying the condenser had a visible leak, and an estimate was given. After the condenser and drier were replaced, Ben told me he would like to keep it overnight to make sure there were no other leaks.
The next morning he called and told me there were two other small leaks which only required O ring replacement. This did not add to the original estimate, the price was very fair, and the communication was great. My wife’s AC is now frosty cold and the whole experience was great.
I would not hesitate to refer anyone to this shop as they were very straight forward, professional, and reasonably priced.

Keith Lindsey

I was in town for the game from Las Vegas. As I was leaving the game I noticed a growling noise and was worried about making it home through the desert so I asked them to look at it. They were prompt and courteous, analyzed the problem correctly (transmission) and pronounced the car fit enough for the drive. I was very impressed by their professionalism and if I am ever in the same situation they will be my go to guys.

JP Palacio

I came in to get misfiring cylinder errors diagnosed on my mazda protege. Looked up online typical causes but Dan the mechanic diagnosed the problem in 10 minutes. It wasn’t the coils or the spark plugs as websites suggested. It was the mass airflow sensor tube that was cracked underneath. He told me to get the part and reassured me it was an easy process. Got my part online, replaced it, came back to this place to see if the problem’s solved, and it was! Dan never charged me so I just gave him a tip. I’m definitely coming back here for future repairs. I can’t give a review about the cost since I wasn’t charged, but I can vouch for their trustworthiness.

Sean Kinnear

We love the owner and the staff! They are always fix our jalopies, and they do it fast, keep it affordable and make us laugh even when we feel like crying! Oh and they are honest, and they go out of their way to get the best price on parts too!

Nick V.

Went in thinking I might have to throw down a few hundred bucks for some new brakes after I told them I noticed a burning smell. Turns out there was just a plastic bag stuck on my exhaust. They checked the brakes, told me they were still good 4 a while and even rotated my tires. I offered to pay for the rotation but they said don’t worry about it!

They could’ve tried 2 sell me something I didn’t need but they were totally honest from start 2 finish. Hard 2 find businesses like that anymore. Highly recommend this place to everybody I know.

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