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Thank You - All The Staff @ Burbank Auto Doctor
I’ve known Ben for over 20 years, and he has kept my whole family rolling with timely & economical diagnoses & repairs for me & my grown son & daughter from their first cars to the present. Not only the most caring auto doctor, but also the most diligent, thoughtful & competent auto detective, searching out the simplest most affordable solutions to automotive problems. My undying gratitude & unstinting recommendation forever.
I will just preface this review by saying I am an engine builder by profession. I have built hot rods, motorcycles, and have a lot of tools and experience with mechanics. That being said there is nothing that makes me want to work on my wife’s Ford Explorer. I read the reviews of Burbank Auto Doctor and decided to take it to them to fix the AC.
After dropping it off I got a call less than an hour later saying the condenser had a visible leak, and an estimate was given. After the condenser and drier were replaced, Ben told me he would like to keep it overnight to make sure there were no other leaks.
The next morning he called and told me there were two other small leaks which only required O ring replacement. This did not add to the original estimate, the price was very fair, and the communication was great. My wife’s AC is now frosty cold and the whole experience was great.
I would not hesitate to refer anyone to this shop as they were very straight forward, professional, and reasonably priced.
I was in town for the game from Las Vegas. As I was leaving the game I noticed a growling noise and was worried about making it home through the desert so I asked them to look at it. They were prompt and courteous, analyzed the problem correctly (transmission) and pronounced the car fit enough for the drive. I was very impressed by their professionalism and if I am ever in the same situation they will be my go to guys.
I came in to get misfiring cylinder errors diagnosed on my mazda protege. Looked up online typical causes but Dan the mechanic diagnosed the problem in 10 minutes. It wasn’t the coils or the spark plugs as websites suggested. It was the mass airflow sensor tube that was cracked underneath. He told me to get the part and reassured me it was an easy process. Got my part online, replaced it, came back to this place to see if the problem’s solved, and it was! Dan never charged me so I just gave him a tip. I’m definitely coming back here for future repairs. I can’t give a review about the cost since I wasn’t charged, but I can vouch for their trustworthiness.
We love the owner and the staff! They are always fix our jalopies, and they do it fast, keep it affordable and make us laugh even when we feel like crying! Oh and they are honest, and they go out of their way to get the best price on parts too!
Went in thinking I might have to throw down a few hundred bucks for some new brakes after I told them I noticed a burning smell. Turns out there was just a plastic bag stuck on my exhaust. They checked the brakes, told me they were still good 4 a while and even rotated my tires. I offered to pay for the rotation but they said don’t worry about it!
They could’ve tried 2 sell me something I didn’t need but they were totally honest from start 2 finish. Hard 2 find businesses like that anymore. Highly recommend this place to everybody I know.
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